To be an effective leader, you need to know how to communicate messages that often will not be well received. The Communicating Bad News course focuses on how to have honest and open conversations without compromising working relationships. It also addresses behaviour in stressful situations and how this can impact on others.
Benefits of the Programme
- Developing skills for difficult conversations: Learn how to communicate difficult news in a direct and respectful way, while maintaining trust and empathy with your team.
- Managing the impact of stress on communication: Explores how we react under pressure and how our attitudes can influence the environment, especially at critical moments.
- Strengthening relationships in challenging environments: Discover techniques for maintaining strong, positive working relationships even in the most challenging situations.
This course is aimed at leaders seeking to improve their ability to manage difficult conversations with honesty and empathy, while maintaining the integrity of their relationships and the respect of their team.